Please inspect your new purchase thoroughly upon receipt.
If there is a problem with your order and you purchased directly from OB Cues then please contact us immediately at 1-877-399-9901 or send us an email to email@example.com or you can use the contact us form on our website here: https://www.obcues.com/contact-us/
Refunds are determined on a case by case basis. As a general rule, we will only refund if the product can not be repaired or replaced.
If you bought your product through a dealer then please contact them directly and let them know your concern so that they can try and help resolve it.
Please note that if a refund is requested and approved, it takes up to 7 business days to process from the time we receive your item(s) back into stock.
All customers are responsible for any additional duty/customs fees, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. All customers are also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders, blemished or demo items are not returnable either domestically or internationally.
Original shipping charges are non-refundable.
Shipping and insurance charges for the return of the item(s) are the responsibility of the customers.
The cost of any cue or shaft customizations are non-refundable. This includes the cost for tip changes, shaft turndowns, or other customizations. Shipping cost is refunded if the product has not been shipped yet.
Affirm Financed Purchases– Due To Affirm’s Policy, items in new condition must be returned for a
refund within the 30-day refund terms as stated by the Affirm financing policy.
Please see below for exclusions of Affirm financed purchases to our 30-day
Affirm Financed Purchases are subject to a 15% Re-Stocking Fee.
Returns made under our 30-day return policy that was financed by Affirm are all subject to a 15% restocking fee.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery and call our Customer Service at 1-877-399-9901.
If you find an item damaged after delivery, retain shipping carton and all packing material and notify the carrier and OB Cues immediately. OB Cues is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
Customer satisfaction is very important to us. Please call us immediately at 1-877-399-9901 or send us an email to firstname.lastname@example.org or you can use the contact us form on our website here: https://www.obcues.com/contact-us/ if there has been an error on our part in fulfilling your order and we will do everything in our power to correct the situation quickly.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. OB Cues will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from OB Cues to correct the problem.