For the DigiCue warranty page please click HERE
For all other products from OB Cues, see below.
Owen Bunnell Inc. (OB) warrants, to the original retail purchaser, all OB products to be free from defects in material and workmanship for the life of the product when purchased from an authorized OB Dealer. Please note that warpage is not covered under our warranty if you have an 'original' OB Shaft. However, warpage IS covered under our warranty if you have an OB Plus Shaft. You can tell if you have a plus shaft by looking at the logo on the bottom of your shaft, if it has a + symbol to the right of OB then you have a plus shaft. You can view pictures of the plus shafts HERE to confirm that is what you have.
Authorized OB dealers can be direct retail dealers as well as network retail dealers. Direct retail dealers work directly with OB, whereas network retail dealers operate through our distributor network. Direct retail dealers are listed on our website HERE, but network retail dealers are not.
Product registration is required within 90 days of purchase and should be completed on our website HERE. Failure to fully complete the product registration in a timely fashion may lead to difficulty and/or delays in getting warranty service.
In the event an OB product needs repair or replacement, it must be returned with our product return form which can be found HERE. Once we receive your product with a product return form then we will inspect it and make a determination of warranty coverage. All warrantable issues will be repaired if possible. In those circumstances where the warrantable issue is not repairable, the product will be replaced. If the condition is not a warrantable issue, OB will contact the owner with an estimate for repairs, or replacement. In the event OB receives a package with no discernible contact, the package will be held until claimed. At that time, the item can be considered for determination of warranty coverage.
Things not covered by the OB Warranty include, but are not limited to:
This is the sole warranty of OB and no other warranties are either expressed or implied, in fact or by law.
OB liability is limited to the replacement of the OB product.
OB shall not be liable for any consequential, special, incidental or punitive damages resulting from or caused by any failed OB Products.
Please note: If you are returning an OB Plus shaft that is warped to exchange it for a new shaft, you are responsible for the the freight cost of the item to OB AND also the freight cost of the new shaft being shipped back to you.
961 N Ave
Plano, TX 75074
Please note that the letter N in our address is not short for the word north. The avenue (Ave) name is actually "N Ave" and should be typed as "N Ave" or "N Avenue". If you replace the letter N with the word North or if you type the address as "Ave N" as opposed to "N Ave" then your mail/shipment may not reach us.
Please make sure that you include our product return form inside the box.
If you need to return your cue or shaft to us for repair or for a warranty issue, please consider the following recommendations for packaging.