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Refund/Shipping Policy

Please inspect your new purchase thoroughly upon receipt.
If there is a problem with your order and you purchased directly from OB Cues then please contact us immediately at 1-877-399-9901 or send us an email to sales@obcues.com or you can use the contact us form on our website here: https://www.obcues.com/pages/Contact-Us.html

If you bought your product through a dealer then please contact them directly and let them know your concern so that they can try and help resolve it.

Money Back Guarantee

If for any reason you are dissatisfied with your purchase from OB Cues you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION for a full refund, credit or exchange.

For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case it gets damaged during the return process.

Original shipping charges are non-refundable. Shipping and insurance charges for the return of the item(s) is the responsibility of the customers.

Please note that if a refund is requested it takes 7-10 business days to process from the time we receive your item(s) back into stock.

INTERNATIONAL RETURNS

All customers are responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. All customers are also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders, or demo items are not returnable either domestically or internationally.

Damaged Goods

If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.

If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery and call our Customer Service at 1-877-399-9901.

If you find an item damaged after delivery, retain shipping carton and all packing material and notify the carrier and OB Cues immediately. OB Cues is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.

Shortage

Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Shipping Errors

Customer satisfaction is very important to us. Please call us immediately at 1-877-399-9901 or send us an email to sales@obcues.com or you can use the contact us form on our website here: https://www.obcues.com/pages/Contact-Us.html if there has been an error on our part in fulfilling your order and we will do everything in our power to correct the situation quickly.

If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. OB Cues will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from OB Cues to correct the problem.